Contact Us & Customer Support
We’re Here Every Day – Because Your Reef Can’t Always Wait
Our support team is made up of reef and aquarium enthusiasts. We know from experience that problems don’t just happen Monday–Friday, and sometimes your reef system can’t wait until Monday.
That’s why we offer support every day of the week, so you’re never on your own when you need help with equipment, water quality issues related to our products, or urgent questions about your setup.
24/7 WhatsApp Support
For the fastest help, especially with urgent questions:
WhatsApp (24/7): +49 175 9627777
You can message us on WhatsApp 24 hours a day, 7 days a week.
This is the best way to reach us when something is time‑sensitive or you need quick guidance outside regular business hours.
Email Support
For non‑urgent questions, order issues, or detailed requests:
Email:
info@modernreefusa.com
You can email us anytime. We aim to respond within one business day, often sooner.
To help us assist you faster, please include:
- Your full name
- Your order number (if available)
- The email address used for your order
- A short description of the issue or question
B2B & Wholesale Support
If you are a commercial customer, coral farm, or retailer:
- Please apply for a wholesale/B2B account on our B2B Account Application page, or
- Contact us directly via WhatsApp or email for business‑related questions and order support.
Once your B2B account is approved, you’ll be able to log in, see your wholesale pricing, and place orders online.
When It’s Urgent
If you’re dealing with an issue that could quickly affect your reef system related to products you purchased from us:
- Contact us on WhatsApp first for the fastest response: +49 175 9627777
- Briefly describe what happened and which product is involved
- If possible, send photos or short videos to help us understand the situation
We’ll do our best to help you find a solution as quickly as possible.